Cancellation Policy for Shark Infotech

At Shark Infotech, we are committed to providing high-quality IT services and solutions to meet the needs of our clients. Our offerings, which include app development, software development, cybersecurity, AI services, and other specialized IT solutions, are tailored to suit individual business requirements. We prioritize client satisfaction and work diligently to deliver the best possible results. However, we recognize that there may be circumstances where clients may wish to cancel their orders. This policy outlines the terms and conditions regarding cancellations of services purchased from Shark Infotech.

1. General Policy

Once a service or product has been purchased from Shark Infotech, cancellations are not permitted. By making a purchase, you acknowledge and agree that the order cannot be canceled after the transaction has been completed. This policy applies to all services provided by Shark Infotech, whether they are one-time purchases or ongoing subscription-based services.

The reason for this strict no-cancellation policy is due to the nature of the IT services we provide. Many of our solutions require extensive planning, customization, and allocation of resources immediately upon order confirmation. As a result, once the process has begun, it becomes impossible to retract or reverse the work without significant cost implications for our business.

2. Non-Refundable Payments

All payments made to Shark Infotech for services rendered are non-refundable. This applies to both the initial deposit and any subsequent payments made during the course of service delivery. Clients should carefully consider their decision before making a purchase, as refunds will not be provided for any reason, including dissatisfaction with the service, change of business direction, or financial constraints.

In exceptional cases, such as errors or discrepancies on our part, Shark Infotech may consider partial compensation or alternative solutions. These cases will be evaluated individually and at the sole discretion of the management team.

3. Service Delivery Process

Shark Infotech follows a transparent and collaborative process when delivering services. Before work begins, we conduct thorough consultations with our clients to understand their requirements, expectations, and any specific deliverables. This ensures that the services we provide align with the client’s needs. Throughout the development or service cycle, regular updates and reviews are conducted to keep clients informed of progress.

Due to the collaborative nature of our services, clients will have multiple opportunities to review and provide feedback during the process. We highly encourage open communication during these stages to ensure the final product meets expectations. However, once the development or service has begun, cancellations will not be accepted under any circumstances.

4. Contact for Further Assistance

While our no-cancellation policy is firm, we value our clients and are always available to discuss any concerns or issues related to our services. If you have any questions or require further assistance, feel free to reach out to our support team at info@sharkinfotech.com.

Our team is committed to addressing your concerns and finding suitable solutions to meet your business needs. We believe that through clear communication and mutual understanding, we can avoid any potential dissatisfaction or issues regarding service delivery.

5. Agreement to the Policy

By purchasing services from Shark Infotech, you agree to be bound by this cancellation policy. It is important that you read and understand the terms before making any purchase. If you have any questions about this policy or any of our services, please contact us for clarification before proceeding with your order.

We appreciate your understanding of our policy and look forward to delivering high-quality IT solutions to support your business growth.